99ad Privacy Policy

1. Who We Are & Scope of This Policy

This Privacy Policy is issued by 99ad, the online casino and sports betting platform operating at https://99ad.vip ("99ad", "We", "Us", "Our"). This Policy applies to all personal data processed by 99ad in connection with your access to and use of the 99ad Platform, including the website at 99ad.vip, all associated services, and any communications you have with 99ad's support team.

By registering an Account, making a deposit, placing a bet, or otherwise using the 99ad Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.

99ad is committed to handling your personal data with the highest standards of care, transparency, and security. This Policy reflects our obligations under applicable data protection legislation and our own internal data governance standards.

2. Data We Collect

2.1 Registration & Identity Data

When you create a 99ad Account, we collect the personal information you provide, including: your full legal name; date of birth; Pakistani mobile number (including numbers registered with JazzCash or Easypaisa); a username of your choosing; and your password (stored in hashed, non-reversible form). You may also be asked to provide your residential city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad) for localisation and fraud prevention purposes.

2.2 Verification & Identity Documents

For identity verification and anti-money laundering (AML) compliance, 99ad may request copies of government-issued identification documents, including your Pakistani National Identity Card (CNIC) or passport. Submitted documents are processed and stored securely in accordance with this Policy and applicable data protection standards.

2.3 Financial & Transaction Data

We collect records of all financial transactions conducted through your 99ad Account, including deposit amounts, withdrawal requests, payment method identifiers (e.g., registered JazzCash or Easypaisa mobile wallet number, HBL/UBL account reference, or USDT wallet address), and transaction timestamps. Full card or bank account numbers are not stored by 99ad; payment processing is handled by our certified third-party payment providers.

2.4 Gaming & Betting Activity Data

We collect detailed records of your betting and gaming activity on the 99ad Platform, including: sports bets placed (cricket, UFC, football, etc.), casino game sessions, slot game play history, wager amounts, outcomes, bonus usage, and session durations. This data is used for account management, bonus administration, responsible gaming monitoring, and fraud detection.

2.5 Technical & Usage Data

When you access the 99ad Platform, we automatically collect certain technical data, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, session duration, and clickstream data. This information is used to ensure platform stability, improve user experience, and detect suspicious activity.

2.6 Communications Data

We retain records of all communications between you and 99ad, including support emails, live chat transcripts, and any complaints or feedback submitted. This data is used to manage your account, resolve disputes, and improve our support services.

3. How We Collect Your Data

99ad collects personal data through the following means:

• Directly from you: when you register an Account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a 99ad communication.
• Automatically: through cookies, web beacons, server logs, and similar tracking technologies when you interact with the 99ad Platform.
• From third parties: from payment processors (e.g., JazzCash, Easypaisa, HBL, UBL) for transaction verification; from identity verification service providers for KYC/AML compliance; and from fraud detection services.

4. Purposes & Legal Bases for Processing

99ad processes your personal data for the following purposes, each supported by an appropriate legal basis:

• Account management & service delivery: To create and maintain your 99ad Account, process bets and transactions, and deliver the core Platform services. Legal basis: performance of contract.
• Identity verification & AML compliance: To verify your identity, confirm your age (18+), and comply with anti-money laundering obligations. Legal basis: legal obligation.
• Fraud prevention & platform security: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct. Legal basis: legitimate interests.
• Responsible gaming monitoring: To monitor your gaming activity for indicators of problem gambling, apply account limits, and administer self-exclusion requests. Legal basis: legal obligation and legitimate interests.
• Customer support: To respond to your enquiries, resolve complaints, and manage your Account. Legal basis: performance of contract.
• Platform improvement & analytics: To analyse usage patterns, improve the 99ad Platform, and develop new features. Legal basis: legitimate interests.
• Marketing communications: To send you promotional offers, bonus notifications, and PSL season updates, where you have provided consent. You may withdraw consent at any time by contacting [email protected]. Legal basis: consent.

5. Sharing & Disclosure of Personal Data

99ad does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Skrill, Neteller, and USDT payment processors, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers engaged by 99ad for identity and age verification purposes.
• Fraud detection services: Third-party fraud and risk management providers used to protect the integrity of the Platform.
• Game content providers: PG Soft, JILI, Pragmatic Play, Evolution, Ezugi, and other licensed game studios, to the extent necessary for game delivery and RNG certification.
• Legal and regulatory authorities: Where 99ad is required by law, court order, or regulatory requirement to disclose personal data to relevant authorities.
• Corporate successors: In the event of a merger, acquisition, or sale of substantially all of 99ad's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third-party recipients of personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond those specified in their agreement with 99ad.

6. International Data Transfers

99ad operates internationally and your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, 99ad takes appropriate steps to ensure that your data receives a level of protection equivalent to that provided under applicable data protection law, including through the use of contractual safeguards with recipient organisations.

7. Data Retention

99ad retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:

• Account and identity data is retained for the duration of your Account's active period, plus a minimum of five (5) years following Account closure, to comply with AML and legal obligations.
• Transaction data is retained for a minimum of seven (7) years following the relevant transaction date.
• Communications data is retained for a minimum of three (3) years from the date of communication.
• Technical and usage data is retained for up to twenty-four (24) months, unless required for a longer period to support an ongoing investigation or legal claim.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 99ad's data retention procedures.

8. Cookies & Tracking Technologies

The 99ad Platform uses cookies and similar tracking technologies to operate the Platform correctly, remember your session preferences, analyse usage patterns, and support security and fraud detection. The categories of cookies used by 99ad include:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without affecting core functionality, including login sessions and security tokens.
• Analytical/performance cookies: Used to collect anonymised usage statistics that help 99ad understand how Users interact with the Platform and identify areas for improvement.
• Functional cookies: Store your preferences (such as language or display settings) to personalise your experience on the 99ad Platform.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the 99ad Platform. 99ad does not use third-party advertising cookies or sell browsing data to advertisers.

9. Security of Your Personal Data

99ad implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption of data in transit; encryption of sensitive data at rest; role-based access controls limiting employee access to personal data; regular security assessments and penetration testing; and incident response procedures for data breach scenarios.

Whilst 99ad takes all reasonable steps to protect your personal data, no internet-based system is entirely immune to risk. You are responsible for maintaining the security of your own 99ad Account credentials and should notify us immediately at [email protected] if you suspect any unauthorised use of your Account.

10. Your Rights as a Data Subject

Subject to applicable law, you have the following rights in relation to the personal data that 99ad holds about you:

• Right of access: You may request a copy of the personal data 99ad holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data, subject to 99ad's legal retention obligations.
• Right to restriction: You may request that 99ad restrict processing of your personal data in defined circumstances.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please submit a written request to: [email protected] (plain text — not a clickable link). 99ad will respond to verified requests within thirty (30) calendar days. We may require proof of identity before processing data subject requests.

11. Children & Minors

The 99ad Platform and all services offered thereon are strictly intended for persons aged 18 years and older. 99ad does not knowingly collect personal data from individuals under the age of 18. If 99ad becomes aware that personal data has been collected from a minor, the relevant Account will be immediately suspended, all data permanently deleted, and the matter referred to appropriate authorities. If you believe that a minor has registered on the 99ad Platform, please contact us immediately at [email protected].

12. Responsible Gaming & Data

99ad uses your gaming activity data — including session duration, deposit frequency, wagering patterns, and loss history — for responsible gaming monitoring purposes. This monitoring helps 99ad identify Users who may be displaying indicators of problem gambling and proactively offer responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion options.

Data processed for responsible gaming purposes is treated with particular sensitivity. It is not used for marketing profiling, nor shared with third parties except where required by law or as part of a mandatory responsible gaming programme. Users who wish to activate self-exclusion or any other responsible gaming tool should contact [email protected] or visit the Responsible Gaming section of this site. Activation of self-exclusion tools is irreversible during the specified exclusion period.

13. Changes to This Policy

99ad reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Material changes will be communicated via a notice on the 99ad Platform. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically. Continued use of the Platform following any amendment constitutes acceptance of the revised Policy.

14. Contact & Data Enquiries

For all privacy-related enquiries, data subject requests, or concerns regarding how 99ad handles your personal data, please contact us in writing. Email address (plain text — not a clickable link): [email protected]

99ad's data protection team will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days. For complex requests, we may extend this period by up to a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.